Booking and Cancellation Policy
TO BOOK A CLASS
From our timetable page, click to Register and follow the steps to create an account and book the classes you want. You will need to make payment at time of booking if the class(es) selected do not fall within the cost of your monthly membership or if you are not currently a member of the Fitness Centre. If classes are full we do not operate a waiting list. We do advise that you keep checking availability as spaces may become available due to cancellations.
We can create accounts, book classes and take payments for you in person at the Fitness Centre, but it is far easier for you to go online especially if we are very busy at reception!
TO CANCEL A CLASS
We operate a strict cancellation policy as classes are very popular. You must cancel your booking on your online account no later than 12 hours before the scheduled start time or you will lose your payment. Please respect this and have consideration for other members so they can book into your space. We understand that things pop up in every day life that can suddenly change your plans, but please cancel your space as soon as you know if you cannot make it. WE DO NOT ACCEPT BOOKINGS OR CANCELLATIONS OVER THE PHONE OR EMAIL as these may not be picked up in time.
CANCEL MORE THAN 12 HOURS BEFORE CLASS: ALL USERS
If you cancel your booking with more than 12 hours’ notice, your payment shall be credited back to your booking account to use for a future class. We do not issue refunds. If you have a membership which includes classes, then your space will be cancelled with no further charge.
CANCEL LESS THAN 12 HOURS BEFORE CLASS – PAYG/NON MEMBERS:
Payment will not be credited and payment is lost. When you book for your classes, this policy is outlined in our Terms & Conditions.
CANCEL LESS THAN 12 HOURS BEFORE CLASS – INCLUSIVE MEMBERSHIPS:
A note will be placed on your account recording a class no-show. Three no-shows for ANY classes will result in your online booking privileges being suspended for a period of a month. When you book for your classes, this policy is outlined in our Terms & Conditions and is detailed in the Membership Contract Terms.
WAITING LISTS
We do operate waiting lists for the classes on our timetable.
SQUASH BOOKINGS
Payment must be made in full at the time of booking to secure the slot. We operate a 12 hour cancellation policy for these bookings. If you cancel more than 12 hours before the booking, you will receive a credit onto your booking account to re-book for a future date. We do not issue refunds. If you cancel less than 12 hours before the booking, the payment will not be credited to your booking account and payment is lost.